Right Property is committed to protecting your personal information when you are using Right Property services. We want our services to be safe and enjoyable environments for our clients and contacts. This Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following online services:
any Right Property website that links to this Privacy and Cookies Policy;
social media or official Right Property content on other websites;
mobile device and Applications (“Apps”);
It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.
In order to provide you with the full range of Right Property services we sometimes need to collect information about you.
This Privacy and Cookies Policy explains:
what information Right Property may collect about you;
how Right Property will use information we collect about you;
when Right Property may use your details to contact you;
whether Right Property will disclose your details to anyone else;
your choices regarding the personal information you provide to us;
the use of cookies on Right Property websites and how you can reject cookies;
how you can change the way we hold and use your personal information.
Whenever you provide personal information, we are legally obliged to use it in line with all applicable laws concerning its protection, including the Data Protection Act 2018 and the General Data Protection Regulations (referred to collectively in this Privacy and Cookies Policy as the “data protection regulations”).
Right Property websites may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies and are also likely to use cookies so we urge you to review their policies separately. They will govern the use of personal information you submit when visiting those websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of those third party websites and your use of them is at your own risk.
The core of our business lies in three inseparable pillars:
industry-standard methodologies,
a battle-tested development
and trusting communication with an always-on attitude.
When you participate in, access or sign up to any of Right Property's services, activities or online content we may receive personal information about you. This can consist of information of your property preferences such as location, price range, property type, and other criteria you provide and name, email address, postal address, telephone or mobile number.
Right Property will use your personal information for a number of purposes including:
to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
to analyze the information you supply as well as your activity on our (and other) services so that we can offer a more relevant, tailored service where we provide personalized services;
To use IP addresses and device identifiers so we can identify the location of users, block disruptive use, establish the number of visits from different countries and determine whether or not you are accessing the services from the UK;
for analysis and research purposes so that we can improve the services offered by Right Property. This can include using geo-demographic information from external sources where this helps us;
We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.
Where Right Property proposes using your personal information for any other use we will ensure that we notify you first. Please see section 18 for details.
If you fill out one of our on-line contact forms your details will be added to our CRM system so we can effectively manage your enquiry. You will be contacted regarding your enquiry using the information you submit on the form.
If you choose you will be added as a subscriber to our newsletter emails. You can unsubscribe from these at any point by sending an email to info@rightproperty.app .
Right Property may contact you:
in relation to any correspondence we receive from you or any comment or complaint you make about Right Property products or services;
in relation to any services you are using;
to update you on any material changes to Right Property’s policies and practices; and
for marketing purposes, as set out in section 7.
Right Property will only send you marketing communications where you have agreed to this.
We offer occasional emails, to let you know about Right Property initiatives and services. We may personalize the message content based on any information you have provided to us and on your use of Right Property platforms.
We may use information we hold about you to show you relevant advertising on third-party sites (e.g. Meta, Google, Instagram, Snapchat and X).
We will keep your information within Right Property except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as described in this section and section 9.
We may share your information across Right Property and, where this is necessary to provide you with a service you have requested, other Right Property app group.
We will use your information within Right Property and will only share it outside the Right Property Group where you have requested it or given your consent. However, we may share with third party sites (e.g. Meta, Google, MailChimp, credit reference suppliers, Instagram, Snapchat and X) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out in section 7
Sometimes Right Property uses third parties to process your information on our behalf for example to provide services or analysis. Right Property requires these third parties to comply strictly with our instructions and Right Property requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in that way.
If you post or send content which we consider offensive, inappropriate or objectionable anywhere on or to Right Property websites or otherwise engage in any disruptive behavior Right Property may remove that content and/or block access.
Where Right Property considers that you may be in breach of any applicable laws, for example on hate speech, Right Property may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. Right Property would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection regulations.
If you are aged 18 or under, please get your parent/guardian’s permission before you provide any personal information to Right Property.
We will hold your personal information for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Right Property.
You can request that Right Property delete any personal information we hold about you at any time by contacting info@rightproperty.app with your request. Alternatively you can write to Security Data Controller, Highland House 401 165 The Broadway London SW19 1NE, UK
Under the data protection regulations you have the right to request a copy of the personal information Right Property holds about you and to have any inaccuracies corrected. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you in our files. If you are within the UK, please address requests and questions about this or any other question about this Privacy and Cookies Policy to the Data Protection Officer, Highland House 401 165 The Broadway London SW19 1NE, UK (Email: info@rightproperty.app)
a) What is a Cookie?
A cookie is a small amount of data, which often includes a unique identifier, that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Right Property website. However, you can change your cookie settings at any time.
On Right Property websites, cookies record information about your online preferences and allow us to tailor our websites to your interests.
During the course of any visit to a Right Property website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to find and using the cookie left there on the last visit.
b) How does Right Property use cookies?
Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. Right Property uses this type of information to help improve the services it provides to its users. Certain areas of Right Property websites may use cookies for a specific reason.
c) Third party cookies in embedded content on Right Property pages
Please note that during your visits to Right Property websites you may notice some cookies that are not related to Right Property or Right Property’s contractors.
We sometimes embed content from social media and other third party websites. These may include YouTube, Vimeo, Google Maps, X, Meta, SoundCloud, Instagram, Pinterest and Flickr. As a result, when you visit a page containing such content you may be presented with cookies from these websites and these third party cookies may track your use of Right Property website. Right Property does not control the dissemination of these cookies and you should check the relevant third party’s website for more information. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Right Property website.
Where Right Property embeds content from social media and other third party websites some websites may use Google Analytics to collect data about user behavior for their own purposes. Right Property does not control this. For more information, see the Google webpage “How Google uses data when you use our partners’ sites or apps”.
d) Right Property cookies and how to reject cookies
Below are details of cookies set by services we use to better understand the use of the Right Property owned websites. We use this data to continuously improve our service.
Cookie | Name | Purpose |
_rp_ct_ | Right Property Customer Project Identifier | To identify and call back returning users information for better experience |
| _ga | Contains a unique identifier used by Google Analytics | Google Analytics helps measure the website traffic and perform vital analytics tasks. For more information visit Google's Privacy Policy at: https://policies.google.com/privacy. To Opt-Out, visit: https://tools.google.com/dlpage/gaoptout/. |
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Learn how.
It is important to note that if you change your settings and block certain cookies you may not be able to take full advantage of some features of Right Property services, and we might not be able to provide some features you have previously chosen to receive.
e) Other information collected from web browsers
Your web browser may also provide Right Property with information about your device such as an IP address and details about the browser that you are using. When requesting specific service it may be possible for you to choose to provide Right Property with access to your device’s location through the web-browser. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to Right Property and this may be captured by performance cookies.
If you have any concerns about the way that we use cookies or respect your settings, then please contact us at info@rightproperty.app
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests.
When you download or use Right Property apps on your mobile device or desktop device information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie such as by enabling the app to ‘remember’ you or provide you with the content you have requested.
Your web browser or device may also provide Right Property with information about your device such as a device identifier. Device identifiers such as the device ID, IP address, MAC address, IMEI number or app ID (a unique identifier relating to the particular copy of the app you are running) may be collected automatically.
Information collected automatically
The Application may automatically collect information related to:
The device running the Application, including any unique device identifier, IP address, operating system the device uses
The date and time the Application is used
The location of the device when the Application is used
Use of automatically collected information
This type of data would only be used by us in aggregated and anonymised form in order to provide information that helps us understand the use of our Applications and to improve the Applications we create.
User Provided information
If our Application requires you to provide and share personal information or needs to access other information on your device or to access information used by other applications on your device then we will require you to register with us and provide positive acceptance of this Policy. Many of our Applications will not collect or use this type of information. Where registration is required if you do not accept the Policy then the functionality of the Application may be restricted.
Examples of personal information include:
Name, age, gender, your contact details
Your contact lists or preferences in other applications
Your use of other applications
Images, comments and other materials on your device or in other applications accessed by your device (eg profile pictures, preferences) and used by the
Application
Use of user provided information
We will only use this type of information:
for purposes implicit in the intended use of the Application; and/or
in anonymised and aggregated form for more detailed analysis of the use of the Application; and/or
For internal operations, including troubleshooting problems, data analysis, testing, research, improvements to the Application; and/or
to contact you regarding important information or required notices; and/or
to contact you regarding marketing promotions unless you have opted out of this in your registration details.
Sharing of your information
We will not provide access to your information to third parties for commercial gain.
Except as below we will not disclose or share your information. We may disclose user provided and automatically collected information:
as specifically requested by you from within the Application.
as required by law, such as to comply with a court order, or similar legal process;
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set out in this Policy.
In connection with a corporate transaction involving the Application, such as the purchase or sale of a business unit, an acquisition, merger, sale of assets, or other similar event.
Storing your information
Your information may be stored and processed in any country and may include outsourced cloud facilities. In this regard, or for purposes of sharing or disclosing data as described in this Policy, we reserve the right to transfer information outside of your country. By using the Application, you consent to any such transfer of information outside of your country.
We will retain user provided data for as long as you remain registered to use the Application and for a reasonable time thereafter. We will retain automatically collected information for up to 24 months and thereafter may store it in aggregate.
If you’d like us to delete user provided data that you have provided via the Application because you no longer wish to use the Application then you should deregister your account with us; simply removing the Application from your device will not automatically delete your information.
Please note that some or all of the User Provided Data may be required in order for the Application to function properly.
Safeguarding the confidentiality of your information is a priority for us. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, due to the inherent nature of the internet and related technology no security system can prevent all potential security breaches.
Third party links
Occasionally, at our discretion, our Applications may include or offer third party products or services or provide links to other organizations or services. These third parties have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked applications, however, to protect the integrity of our applications, we welcome feedback regarding any breach of privacy policies by those third parties.
Age
Many of our Applications will be suitable for children (under 16) and will not require user provided personal information.
Where an Application requires registration with us (and hence access to user provided information) we will ask for the user’s age and appropriately restrict the information the Application can access or share.
This Privacy and Cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to Right Property. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use Right Property websites to submit personal information to Right Property. If material changes are made to the Privacy and Cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).
If you have any questions or comments about this Privacy and Cookies Policy please contact:
Address: Highland House 401 165 The Broadway London SW19 1NE, UK
Email: info@rightproperty.app